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Only active skills marked as ‘Display as Suggested skills’ can be listed under suggested skills. When a suggested skill is made inactive, It stops appearing in recommendations for the end-user. On the Suggested Skills page, if the Display order is Custom, the inactive skill continues to appear in the list in the inactive state. For all other Display orders, it stops appearing in the configured Suggested skill list.
A maximum of 50 skills can be added as Suggested skills. A skill can only be added to Skill Suggestions for a default group if the group has permission to execute the skill. Suggested skills cannot be added to the Public group. All Display Orders (except Custom) are dynamic. The skill suggestions will update automatically with the latest data in your Tenant. Skills cannot be manually added. In case more than 10 Skill suggestions are configured and Display type is Quick Replies, system automatically converts the display to Cards and skills are displayed as group of buttons. For MS Teams, the skills are displayed as set of 6 buttons. For Web Widget and Test Widget, the skills are displayed as set of 5 buttons.
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Inherit Suggested Skills
Instead of configuring Skill Suggestions for each category and Default Group, you configure your bot to inherit the skill recommendations from the 'Welcome/What can you do' sections. On inheriting Suggested Skills, the Skill configurations from the Welcome category are automatically assigned to the Default groups in the selected Category. However, you can override the skill suggestions by adding configuration.
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