In order to have an Automation Task executed directly from a ticket, you can link your Automation Service Workflow to a Ticket Process Workflow.
After you publish your Automation Workflow as a Service, in this step you can connect the Automation Service to your ticketing process.
Prerquisite:
Your Automation Workflow must be published as a Service before you can link it to a Process Workflow
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Automation Workflow Services can be invoked from the Process Workflow only. Linking an Automation Workflow Service from the (older) classic options of Autoroutes and Workflow Actions is not supported |
To map these Automation Service Workflows to a ticket you must follow these steps:
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