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Custom attributes can be populated with a set of hierarchical values with a predefined number of levels (Minimum 2 and maximum 5), for example, Level 1> Level2 > Level3. Level 4. To make it more dynamic, you can add the values to in the HT custom attribute in a sequential manner. Administrators, Analysts, and Self-service users can add values to in the HT custom attribute.

Prerequisites to adding values to the HT custom attribute:

1. Create custom attributes as required. To learn how to create custom attributes, see Create and Manage Attributes. While creating the custom attributes, ensure to select the Attribute Type as 'Hierarchical Tree'. This helps to display the values in the Look-up sequentially, as defined in the Custom Attributes (such as L1||L2||L3||L4).
2. Associate the custom attributes to the required template. To learn more, see Create and Manage Custom Field Templates. Ensure to associate the required Ticket Type, Section Header, and CCTI.

To add Values to in the HT custom attribute, do  the following:

1. Create a ticket using the Ticket Center workspace. Ensure the Ticket Type is the same as defined in the Custom Attribute Template.
2. In the Additional Information section, select the Section Header to which you have associated the custom attributes. 
3. Click the Look-up icon to add value/s to in the HT custom attribute.

   Clicking the Look-up icon for the Hierarchical tree type field, the following list of hierarchical value sets appears.

   
   
4. To add values, click the + icon. The search texts appear to be editable as shown below:
   
   
5. Type the required attribute name in sequence such as Level1, Level2 and so on. Ensure to type a minimum of 2 attributes.
6. Click the  icon to add the data. You can also click the X to discard the process.
7. Double-click the row to add the information to the ticket. The information appears as shown below:
   
   
   

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