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- Welcome Skills
- What Can You Do
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With each release, Serviceaide may update the out of the box system skills. If you have made changes to the System Skills, your custom System Skills will remain as is and not be updated. If you have not edited the System Skills they will be updated automatically. |
Welcome Skill
The Welcome Skill creates a welcome experience for users and helps communicate all the requests that the bot can assist with. The Welcome Skill includes User Phrases and Welcome Messages. User Phrases are the various ways the user is expected to converse with the bot when the conversation begins. Welcome Messages are the greetings sent back to the user. Examples of User Phrases include 'Hi', 'Hello', and 'Welcome'. While an example of a Welcome Messages is 'Hello and welcome. I'm Luma your Virtual Support Agent. I'm here to help!'.
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