...
Small Talk is a casual form of conversation that makes your bot seem intelligent and allows an organization to give their bot a personality that aligns to their culture. Small Talk is a set of common phrases which that are not related to any skill. Out-of-the-box Small Talk is available for each bot and an Administrator can customize the responses to meet their unique needs. Phrases cannot be edited or added, only responses Both the Phrases and responses sections of a small talk question/name are editable.
| Info | ||
|---|---|---|
| ||
|
...
- Click the Small Talk topic header to expand and view the subsequent questions, phrases, and answers. Each header includes a number of common questions or statements that users say to bots. Each question has a name, the user phrases that trigger it and the responses that are sent to the user. For example, the Courtesy topic includes responses for 'That's bad', That's great' or 'Thank you'. You can adjust the phrases that trigger this question/statement and the responses that will be communicated.
- To edit existing phrases or add your own custom phrases
- Type your phrase phrases in Enter possible User Phrases and enter hit enter
- Hover over existing rows and click the delete icon to delete a row
- Click Save to save the phrases
- To edit existing responses or add your own custom responses
- Type your response in the Enter Possible Responses row.
- Press the Enter key to add another row.
- Hover over the row and click the delete icon to delete a row.
- Click Save to save the responses.
- You can enable or disable entire topic sections of Small Talk based on your organization's needs.
...