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You can edit the Bot Name and Status using the edit icon. Once you make changes to the values on this tab, click Save to save the changes, else, click Cancel to discard the changes.
NLP Settings
Fallback
The Fallback skill is triggered when the bot prompts users with alternative phrases to understand their request and execute the required skill. An Administrator can do the following:
- Configure how the bot should respond when the user's input does not match any skills.
- Define the NLP matching threshold. This value sets the matching threshold for user phrases. If a user enters a phrase that falls below this threshold, one of the fallback messages is displayed. NLP matching threshold must be in the range from 0.0 to 1.0. Any change to this value requires running the Build and Publish process. To learn more see Build and Publish
- Add new phrases and edit existing phrases.
- Type the required phrase in the Enter Possible User Phrases row.
- Hover over the row and click the Delete icon to delete a row.
- Click Save to save the phrase.
The following image shows the conversation based on the Fallback skill configuration:
Natural Language Processing (NLP) is a component of Artificial Intelligence (AI) that helps computers analyze and understand human language. In the Luma Virtual Agent platform, NLP helps the bot understand a user's phrase and match it to a skill or helps parse user input to populate an attribute using synonyms. During the process of matching the user phrase, the NLP module calculates the probability or confidence score of each Skill and Attribute value. For more information, see NLP Settings
System Skills
System Skills are out-of-the-box skills which are available to the users when a new tenant is provisioned. The System Skills tab includes the following details:
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