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The default filter applied is All for all the fields and the Last 24 hours data will be shown for the Date Range filter. In the filters section, you can select the checkbox to see the list of conversations that resulted in Platform Errors/System Errors. This will help to quickly identify the conversations that errored.
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The latest most recent Conversation is displayed shown on the top of the list by default, which means as the default filed for conversations is Date and Time Filter. Admin/Developer sort order is the Start Date based on the Date Range filter. A user can alter the sort field order by selecting the field from the dropdown beside next to the field name. Sorting could can be performed on the selected filed/filterfield. You may apply the filters on the results for the columns Channels, Users, Skills Category, Skills, Start Date and Time. You could can hide the filters section to have more space for the conversations.
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