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All the Serviceaide Intelligent Service Management Configuration Parameters that control the ticket-related functions. |
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Table of Contents maxLevel 3 minLevel 3
TRIGGER_WEBHOOKS_ON_ISM_EVENTS
This parameter allows the administrator to enable/disable the flag to trigger webhooks on ISM Events.
| Title | Description |
|---|---|
| Parameter Name | TRIGGER_WEBHOOKS_ON_ISM_EVENTS |
| Parameter Description | When the parameter value is set to Yes, Any user can select the list of events to which webhooks on ISM Events are to be triggered. |
| Default Value | No |
| Valid Value | Yes/No |
| Impact Area | All Tickets |
| Appears on Interface | All Users |
TICKET_FOLLOWER_FOR_NOTIFICATIONS
This parameter enables a ticket follower to view ticket activities and events,
| Title | Description |
|---|---|
| Parameter Name | TICKET_FOLLOWER_FOR_NOTIFICATIONS |
| Parameter Description | When the parameter value is set to Yes, Any user who follows the ticket will be notified about the updates and events to the ticket. When the value is No, the Follow/Unfollow button is disabled |
| Default Value | No |
| Valid Value | Yes/No |
| Impact Area | All Tickets |
| Appears on Interface | All Users |
UPDATE_REQUESTER_TO_REQUESTED_FOR_DURING_TICKET_LIFECYCLE
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| Title | Description |
| Parameter Name | UPDATE_REQUESTER_TO_REQUESTED_FOR_DURING_TICKET_LIFECYCLE |
| Parameter Description | If this parameter value is set to Yes, when a ticket form is updated the Requester Name is automatically filled into the Requested For field of the ticket during the entire Ticket Lifecycle Requested For is populated with the Requester during initial save irrespective of the config parameter. When the value is set to No, users must manually update the Requested For field during the Ticket Lifecycle |
| Default Value | No |
| Valid Value | Yes/No |
| Impact Area | All Tickets Requested For field |
| Appears on Interface | All Users |
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