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Luma 1.16.9 Release – November 2020
This release contains the following fixes and features:
| Defect ID | Description |
|---|---|
VSA-9895 | Follow up process triggered through Luma is changing the status of tickets incorrectly in a specific scenario |
| VSA-9776 | Issue with Timeout for Whatsapp and MS-Teams chat channels, when used with Skill branching during the conversation feature is turned off. |
| VSA-9958 | Unable to save the skill with the "List" attribute in the conversation parameter |
| VSA-9713 | Attachment failed to upload if the attachment name consists of special characters (Released as hotfix) |
Luma 1.16.8 Release – September 2020
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| Defect ID | Description |
|---|---|
VSA-8436 | Unable to edit the Rules in Skills for CSN. The rules are editable only till 500 skills, the user is advised to remove unused skills for better functionality |
VSA-8194 | Issue with the welcome skill not being triggered on close and open of the web widget. |
VSA-8520 | File extension issue while uploading attachment from whats app channel. Extension for PDF attachment in the format filename.pdf.pdf has been modified to filename.pdf. No additional extensions are supported |
VSA-8490 | Issue with executing skills for a new tenant. |
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| Defect ID | Description |
|---|---|
| VSA - 7860 | Configuration parameter to delay the message sent to Whatsapp |
| VSA - 7830 | Remove all 'Bold' from messages in MS-Teams interactions. All the messages shown in Teams will be displayed as normal text without Bold characters for Title/subtitle. Note: The information from Title will be shown as 'text' if Title is not populated, then the information from SubTitle will show as 'text' if both Title and SubTitle is populated then only the information from Title will be shown. |
| VSA - 7859 | Issue with Refresh on Agent Chat Console. |
Luma 1.16.2 Release – March 2020
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| Defect ID | Description |
|---|---|
| VSA-5755 | Soap response in the card layout with URL does not work to launch the corresponding application. |
| VSA-6324 | With the 1.13 release, the business hours are maintained and set to 12 AM to 5 PM GMT -5. This may impact existing tenants, for whom current agent chat availability is available for 24 hours. |
| VSA-6325 | Create Ticket via Agent Chat Console does not resolve description & details correctly. |
| VSA-6326 | Abort commands result into no skills list being shown unless updated by tenant admin. |
| VSA-6327 | Fallback skill does not show any skills list post fallback message unless updated by the tenant admin. |
| VSA-6328 | A 'No response' on threshold validation results in to displaying empty skills list. |
| VSA-6340 | Post Abort/fallback/threshold validation - skills list order is not maintained as welcome skill order. |
| VSA-6341 | Inactive skills show up in the skills list shown post abort / fallback / threshold validation (in admin console as well as during skill execution). |
| VSA-6342 | Esc key is not working on Service Configuration pop-up in Automation. |
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Luma 1.10 Release - March 2019
This release does not contain any customer facing defects.
Luma 1.9 Release - February 2019
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