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The Service Center page in ServiceAide Cloud Service Management (CSM) provides you a list of tickets that you created. You have options to filter the list or to search for specific tickets within the page. You can also search for archived tickets using Global Search. From this page, you can open, review, and update a ticket. For more information on the archival process, see Ticket Archival Process. |
View and Track Existing Tickets
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To view your tickets, click WORKSPACES, WORKSPACES> SERVICE DESK, DESK>Service Center,Center> My Tickets.
The application displays a list of all your tickets in the Tickets area. This list also displays the tickets that the analysts create on your behalf.
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You can filter search results to display only the tickets that were created during a specified period.
Follow these steps:
- Click WORKSPACES, WORKSPACES> SERVICE DESK, DESK> Service CenterCenter>, and Search.
- Enter your keywords in the Search Service Desk field and press Enter.
The product displays the relevant search results. - Select Tickets and any option under Last Modified to limit the search results to your tickets.
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You can configure your tickets list to also display the tickets that other users in your organization create. This option is available only if your administrator provides you such privileges.
Follow these steps:
- Click WORKSPACES, SERVICE DESK, and WORKSPACES> SERVICE DESK> Service Center.
- Select the Show My Organization's Tickets check box.
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