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You can add an attachment to an existing ticket. The product allows you to upload a file directly or through a URL as an attachment. You can also use the drag and drop feature to attach five files at a time.

Follow these steps:

1. Double-click a ticket to open it in a new tab.
2. Scroll down to the Attachments section and click Add New.
3. Select the Attachment Type and add the attachment.
   
   1. When you select File, click Browse and select the attachment file.
   2. When you select URL, provide the path to the attachment file in the URL field.
4. Enter the name and description of the attachment.
   Note: The Name field automatically takes the name of your attachment file. If you want, you can modify the name to suit your requirements.
5. Click Upload.

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