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Chatbots can be embedded in the preferred environment by the administrator and can be part of various channels like Google Hangouts, Web widget, Wechat, Microsoft Teams, Watsapp and Slack.
It can also act as a connection between two different environments by fetching information in one and providing in the other environment by auto-syncing data. At times when a live agent interefrence intereference is a must, trasferring the action and performing auto actioning items becomes a easy piece of cake. Operations to be performed by the bot can be customised according to the company needs.