<need some opening to explain what a data extract is and the delivery of the content, file type, etc.>This article lists a number of tables containing the list of entities. You can use these details to create new reports using your reporting tool. You can access these tables only if you access your database using VPN.
The following entities are present in the Data Extracts:
...
Entity: DTX_Ticket_CI_Relationship
TICKET_CI_RELATIONSHIP refers to the Ticket to the CI relationship in your instance. The following details about the Ticket CI relationship are available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|---|---|---|
| ci_id | The associated configuration item to the ticket. | BIGINT | Long Integer (4) |
| item_id | Item ID | BIGINT | Long Integer (4) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
Entity: DTX_Ticket_Ticket_Relationship
TICKET_TICKET_RELATIONSHIP refers to the Ticket to the Ticket relationship in your instance. The following information about Ticket to ticket relationship is available in the extract.
| Name | Description | System Data Type | Extract Data Type |
|---|---|---|---|
| parent_item_id | Parent ticket ID | BIGINT | Long integer (4) |
| item_id | Item ID | BIGINT | Long Integer (4) |
| archived_data | An indicator flag used to identify whether this is a historical record that is ready to be archived. | INT |
...