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Follow these steps:
- Navigate to WORKSPACES, WORKSPACES> Knowledge Management.
- Click Actions, and then click Create New.
- Enter the information about your outage or news.
- Select News or Outage in the Article Category field, as required.
- Add other necessary information and click Save.
- Click Actions, Submit for Approval.
Note: You are required to approve the article to make it available to users.
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To view the list of announcements, navigate to WORKSPACES, WORKSPACES> Ticket Center.
The Announcements section lists the top five most recently modified items. If there are more than five currently active announcements, the Show More link is displayed.
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