Federated Data Synchronization Service is a centralized service that facilitates the synchronization of data between two systems. The Data Synchronization Service can import entities like Knowledge Base Articles, Contacts, Metadata, Analytics, etc. available outside the organization and make it accessible through an internal application or vice versa.
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Following are the components of Data synchronization between two systems: 1
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Data Source- Source System
Source system refers to the third-party applications from where data entities such as Knowledge articles, Contacts can be extracted and migratedto the target system. The synchronization service allows the administrator to create a data connector to the Source system to download data.
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On successful execution, Knowledge Artifacts are imported from the Target system to the Source system.
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If Sync target is Luma Knowledge, the system creates Topics on the fly, while importing the Artifacts. |