Page Comparison

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Create the organization hierarchy as required. Navigate to MANAGE> ADMINISTRATION> TOOLS> ORGANIZATIONSOrganizations to create, and configure a sibling, child, or parent organization. You can use the General tab to specify basic information such as the organization name and address. Use the other tabs to add users, attachments, and groups. You can also import the organization data through the Bulk Process Data feature.

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Create the users under the organization as required. Navigate to MANAGE> ADMINISTRATION> TOOLS> ORGANIZATIONS> USERS Organizations> Users to create users under the organization. To create a user, click Create User. To assign administrative privileges, set the License Type to Named.

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Customize the application interface with the logo of your organization. Navigate to MANAGE> ADMINISTRATION> TOOLS> ORGANIZATIONS> GENERALOrganizations> General.

You can add, modify, and remove a logo using the General tab in the Organizations page.

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You can configure the duration for a session timeout in CSM. Navigate to MANAGE> ADMINISTRATION> TOOLS> SLICE CONFIGURATION> GENERAL INFORMATIONSlice Configuration> General Information.

Enter the duration, in minutes, in the Session Timeout field. The default duration is 60 minutes.

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1. Create Configuration Item attribute templates to be applied to the Configuration Items (CIs). Navigate to MANAGE> ADMINISTRATION> Tools> Custom Asset/ CI Attribute Templates to create and manage CI attribute templates.
   See Create and Manage CI Attribute Templates.
2. If you want the CIs of a particular class to be treated as a service, set the configure slice parameter SLA_BUSINESS_SERVICES_IDENTIFIER_CLASSES for the required CCTI class. See Configuration Parameters.
3. Configure the CIs and CI services. To add more attributes to appear when a CCTI is selected, configure the CI attribute templates. Create the service hours for CIs and Service CIs. To describe Infrastructure and display corresponding relationship graphs, relate CIs to contacts and relate CIs to CIs. See Create and Manage Configuration Items.

Knowledge Management

1. Create Knowledge Base (KB) article categories. To create KB article categories navigate to MANAGE> ADMINISTRATION> Tools> Knowledge Article Categories. See Create and Manage KB Article Categories.
2. Create KB articles under the required categories and relate CCTI to the KB articles. Grant the article permissions to the roles/groups/contacts. See Create and Manage Knowledge Base Articles.