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Tasks to be executed as part of the workflow. These are the steps in the business process. Components such as Service Task, Script task, and XOR Gateway are added to replicate the tasks and connected in sequence to replicate the logic.
Input Variables or Information required to execute the tasks. Identify the information required to execute the business process. These could be the information requested to the end-user or passed to the workflow by the skill as soon as the workflow is executed. This information could be an input for any step in the workflow. For example,
For the Ticket Creation process, issue description is the input parameter.
For Password Reset, the User’s Account Id is the input parameter.
For more information, refer to Define Workflow-Input-Parameters.
Operations -Integration endpoints that are part of the workflow. Identify the third-party integration required to execute the business process. Each Operation refers to a specific task performed as part of the workflow. Operations are created based on API available through the connecting application. For example,
Logging a ticket in ISM
Validate User in AD
Send a Channel Notification
Sending Email
When creating an Operation, associated Application and Instance should be configured in the tenant. For more information, refer to Define Workflow-Input-Parameters Integration Operations.
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In addition to the user inputs, other information such as login user’s details, Channel details or any context variable can also be added as Workflow Input Variables. |
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For more information, refer to Test and Execute a Workflow.
Trigger Workflow
Once tested, the workflow is ready for use. Add the Automation workflow to the conversation flow to execute it through a skill.
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