Search Improvements

Support for trilateral approach to Knowledge Search. Luma Knowledge now uses three unique search algorithms in parallel to find better information, improving Findability and reducing false negatives. Luma now uses Keywords and Metadata to search for relevant information. The results are enhanced with a full text search to ensure that the user is always presented with relevant information, even if the metadata is not set properly.

Improved Artifact Curation Process

The following are the improvements to the Artifact Curation process:

1. Support for Automatic vocabulary generation. Luma Knowledge can now automatically generate vocabulary for a Knowledge Article, without the need for the manual vocabulary creation. Using the globally recognized vocabulary, Luma Knowledge can automatically generates the vocabulary for the metadata identified at the time of an artifact curation.

2. Support for attaching images during Artifact Curation or Edit. You can now upload an image or use an image URL to add images to your artifact. While exporting the artifact, the images are also exported along with the Artifact content.

For more details, please refer to Create Artifact using Templates.

Error Handling

The technical errors during Artifact creation through Knowledge template are now handled properly to show valid and readable error messages.

Additional Information on Dashboard

Luma Knowledge Dashboard now provides additional information for Retrieval Accuracy indicator. In addition to the calculated Observed accuracy, you can now view the Total User Requests and Total Artifact views for your tenant. The details are used to calculate the Retrieval Accuracy.