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The Catalog Detailed view allows the administrator to manage catalogs available in the system. Here, you can manage catalog details.
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The screen is divided into below sectionsbelow details are available on the screen:
General
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Information
This section holds general information about the Catalog. The details are captured when the catalog is created in Luma Knowledge.
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The below details are available on the screen:
General Information
Catalog ID: The unique sequence number assigned to the Catalog once created in Luma Knowledge.
Catalog Name: This is the display name for the Catalog.
Status: Indicates the current catalog status (Active / Inactive). Only Active Catalogs are available to the end users.
Image: The image associated with the service catalog. The image is displayed to the end-users in the Luma VA search.
Description: Description added to the catalog during Catalog creation. Information in the Description is used to generate keywords.
Reconciliation Key: The reconciliation key is unique and generated automatically by the system. The key is used to identify and sync Catalogs between the source ITSM system and Luma Knowledge.
Modified Date: This is theDate and Time when the catalog was last synced or modified in the system.
Created Ticket: The count indicates the number of tickets created using the catalog.
Category Graph: Categories are used to classify the catalogs. The graph shows the category hierarchy mapped to the catalog.
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