Improvements to Knowledge Curation

Following updates have been done to the Knowledge Curation process:

• Luma Knowledge now supports bulk FAQ creation through sync. As a curator you can now upload bulk FAQs using a document and generate metadata.

• FAQ Similarity check is now a tenant configuration that allows the curator to turn off FAQ similarity check for bulk loads.

Knowledge Search Improvements

Enhancing the Knowledge presented to the end-user, the following additional details are now available in the Search results sent to Luma VA:

• Support for Knowledge Source and Artifact Name in the Knowledge Search results. For Knowledge Articles curated using a template with a 'Source' field, the Knowledge source and Artifact name is sent in the search results. The information can be used by the Virtual Agent to display more information to the end user.

• Parent Article link available in the results when a FAQ is returned as result.

UI Enhancements

The following UI enhancements are part of this release:

• Revamped the KM Dashboard to align with the look and feel of the Luma Bot Builder.

• Consistent curation information for articles curated in the system with or without Generative AI.

• Inline status bar on the Artifact Details screen to show the current curation status. Curator can Edit and Save the Knowledge to retrigger curation if any of the stages fail.