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Configuration Items (CIs) are only available in the CSM Service Management Edition. This feature is not available for in the CSM Service Desk edition. |
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For example, while submitting a ticket related to a printer issue, the user selects a particular printer as related CI. You can view the detailed specifications, such as custom fields and values by accessing the details from the CI database. For more information, see Create and Manage Creating Configuration Items.
Create and Manage Configuration Item Attribute Templates
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