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Reports are used extensively to analyze performance, draw trends, and predict behavior that is based on the past performance. CA Cloud Service Management enables you to access reports that are based on the needs of your organization. Reports can be related to Tickets, Configuration Management, Knowledge Management, and Service Feedback. You can access reports, generate reports, and assign permissions to different support groups and roles to access reports. Based on permissions, the logged in Self-Service user can see various reports. |
Configure Reports
As an administrator, you can perform the following tasks:
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- Navigate to MANAGE,Administration, Tools, and click Report Configuration.
- Perform the required tasks and click Apply Changes.
Considerations
- You cannot modify the Report Key which determines the nature of the report.
- You cannot create a new report with the same Report Name as an existing report.
- The Related To Form and Sort Order fields do not affect the Standard Reports list.