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As an administrator, you can group multiple attributes in a CI attribute template and can attach the template to a CI record. The grouping helps the related attributes appear when the related CI detail is selected from the ticket or the CI details are viewed from the CI list in the CI Management Workspace. For example, you can create a CI attribute template for the Printer CCTI categorization. All the additional attributes in the CI attribute template can be included and attached to the Category-Class-Type-Item (CCTI) categorization. If you drill down to the related CI details in the ticket, the additional fields appear in the Additional Information section of the ticket. You can delete an attribute from a CI Attribute template. However, the value field and its associated value remain in all older records where the attribute was applied.
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The Configuration Items (CIs) are feature is only available in the CSM Service Management Edition. This feature is not available in the CSM Service Desk edition. |
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