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This article describes how you can create and manage roles to implement Role Based Access Control (RBAC) in the application. |
The access to the application features is based on the job roles of the users. A role is a logical grouping of support groups, contacts, or both. All the members of a role inherit the permissions that are assigned to the role. A role facilitates easier assignment of permissions across the application. You can give similar permissions to contacts and support groups that can perform similar activities. For example, there could be different approval groups, which could all be grouped into the role of an approver. You can give this role the permission to access the Outstanding Items link in the navigation menu. This task reduces the effort in giving permissions to each group or contact undertaking this activity.
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