Page Comparison

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You can construct the direct URL to a catalog item in the following format:

<application_url>/#catalog/catalog item ID

Example: https://sm1.saas.ca.com /#catalog/200

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You can construct the direct URL to a configuration item in the following format:

<application_url>/#ci/configuration item ID

Example: https://sm1.saas.ca.com/#ci/1

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You can construct the direct URL to a KB article in the following format:

<application_url>/#kb/KB article ID

Example: https://sm1.saas.ca.com/#kb/1

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• Direct URL to scratchpad:

  Code Block
  <application_url>/#WORKSPACES-SERVICE-DESK-Scratchpad

• URL with Phone Number:

  Code Block
  <application_url>/?phone1=<phone_number>#WORKSPACES-SERVICE-DESK-Scratchpad

  
  

  Note: If multiple contacts have the same phone number, the scratchpad opens with the first contact information. The phone number should be added to the phone number of the Basic tab and not in the additional phone details of the Details tab in the user details workspace.

• URL with User Login information:

  Code Block
  <application_url>/?userLogin=<UserLogin>#WORKSPACES-SERVICE-DESK-Scratchpad

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