...
You can create the following types of custom attributes:
| Custom Attribute Type | Maximum Length of Attribute Value |
|---|---|
| Text | 400 |
| Number | 4000 |
| DateTime | NA |
| List | 4000 |
| MultiLineText | 4000 |
| Radio Buttons | 4000 |
| Check boxes | 4000 |
| Section Headers | 100 |
| Web Service Lookup | NA |
| Hierarchical Tree | NA |
You can relate the attributes to configuration items using the Custom Ticket Attribute Templates navigation menu option. You can relate attributes to the ticket templates using the Custom Ticket Attribute Templates navigation menu option. You can use the section headers to group the attributes that appear in a ticket template.
...
The following predefined custom attributes are available in the application:
| Predefined Attribute Names | ||||
|---|---|---|---|---|
Asset Connected Ports | Asset Phone Number | Asset Processor Count | Affected Device | Time Assigned |
| Asset Ports | Asset Core Count | Asset DNS Name | Device Type | Notes |
Asset Connection Type | Asset Total Memory Slots | Business Owner | Suppression Key | New Employee Provision Data |
Asset Firewall Type | Asset Memory Slots in Use | Environment | Alarm Received | Office Location |
Asset Ethernet Ports | Asset Disk Used Space | Failed Fulfillment | Probe Name | Start Date |
Asset Printer Type | Asset IPV6 Address | Final Change Status | Robot | PC Type |
Asset Array Name | Asset Total Memory | Regulated | Hub | Facilities Access |
Asset Carrier | Asset Disk Space | Service Owner | Domain | Server Provisioning Requirements |
| Asset Network | Asset Processor Speed | Alarm ID | Time Origin | Disk (gig) |
| Asset IMEI | Asset Processor Type | Alarm Count | Time Arrival | Memory (gig) |
Operating System | IP Address | Make | Manufacturer | New Custom Field |
PO Date | Tag# | Warranty Expiry Date | Estimated Cost | Actual Cost |
| Business Case | Business Risk | Cost Center | ||
| Widget Connector | ||
|---|---|---|
|