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Reports are used extensively to analyze performance, draw trends, and predict behavior that is based on the past performance. CA ServiceAide Cloud Service Management (CSM) enables you to access reports that are based on the needs of your organization. Reports can be related to Tickets, Configuration Management, Knowledge Management, and Service Feedback. You can access reports, generate reports, and assign permissions to different support groups and roles to access reports. Based on permissions, the logged in Self-Service user can see various reports. |
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