...
| Excerpt |
|---|
The Service Center page in CA ServiceAide Cloud Service Management (CSM) provides you a list of tickets that you created. You have options to filter the list or to search for specific tickets within the page. From this page, you can open, review, and update a ticket. |
...
You can view the following information under Activity History: Activity Type, Created Date, Created By, and Activity.
For example:
| Activity Type | Created Date | Created By | Activity |
|---|---|---|---|
| Action | 07/22/2014 | Washington, Adam | Action Taken: Take Ownership; Changed the status to: Active with Reason Code: In Progress |
Note: The following fields are updated for a requester under the Activity column: Description, Affected Service, Search CCTI, Source, Urgency, Impact, Priority, Business Criticality (Change Ticket), Severity (Problem and Incident Ticket).
...