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This article describes the reporting features available in CA ServiceAide Cloud Service Management (CSM) for Self-Service users. Read this article to understand how to generate and manage your reports. |
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Overview of Reports
CA Cloud Service Management CSM provides a suite of reports to monitor the tickets that are created in your organization. You can use the reports to know about the ticket status, top reported issues, most frequent requesters, and so on.
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- Search for specific reports in the list.
- Filter the list by parameters available in the drop-down list.
- View reports by ticket types, status, age, frequency, users, or CCTI.
- Schedule a report and mail to specified users automatically.
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Generate Standard Reports
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