...
Displays the service with the lowest percentage of tickets that met the Response SLA Target. The (+/-) sign represents variation from the last period. Among all the services in your organization, if the One Drive service has the lowest response target, then it appears under the Warning Metrics tab.
For example, consider the following two scenarios:
...
In this case, the variation is -30 vs Last Period.
The following service level metrics are considered for calculating the Response Target:
...