Page Comparison

...

<application_url>/#ticket/ticket number

Example: https://sm1csm3.saasserviceaide.ca.com/#ticket/100-2

If you are using single sign-on, format the encoded URL as displayed in the following example:

https://sm1csm3.saas.caserviceaide.com/NimsoftServiceDesk/servicedesk/sso/<domainname>serviceaide.com?redirectUrl=%2F%23ticket%2F100-2%2F%23catalog%2F

Note: Replace the domain name (serviceaide.com) with your corresponding domain name.

...

<application_url>/#catalog/catalog item ID

Example: https://sm1csm3.saasserviceaide.ca.com /#catalog/200

If you are using single sign-on, format the encoded URL as displayed in the following example:

https://sm1csm3.saas.caserviceaide.com/NimsoftServiceDesk/servicedesk/sso/<domainname>serviceaide.com?redirectUrl=%2F%23catalog%2F200

Note: Replace the domain name (serviceaide.com) with your corresponding domain name.

...

<application_url>/#ci/configuration item ID

Example: https://sm1csm3.saasserviceaide.ca.com/#ci/1

If you are using single sign-on, format the encoded URL as displayed in the following example:

https://sm1csm3.saasserviceaide.ca.com/NimsoftServiceDesk/servicedesk/sso/<domainname>serviceaide.com?redirectUrl=%2F%23ci%2F1

Note: Replace the domain name with (serviceaide.com) with your corresponding domain name.

...

<application_url>/#kb/KB article ID

Example: https://sm1csm3.saas.caserviceaide.com/#kb/1

If you are using single sign-on, format the encoded URL as displayed in the following example:

https://sm1csm3.saas.caserviceaide.com/NimsoftServiceDesk/servicedesk/sso/<domainname>serviceaide.com?redirectUrl=%2F%23kb%2F1

Note: Replace the domain name with (serviceaide.com) with your corresponding domain name.

...