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- Navigate to WORKSPACES> Knowledge Management.
- Click Actions, and then click Create New.
- Enter the information about your outage or news. Using the Rich Text editor, you can specify the cause, symptom, and resolution for the outage or news.
- Select News or Outage in the Article Category field, as required.
- Add other necessary information and click Save.
- Click Actions, Submit for Approval.
Note: You are required to approve the article to make it available to users.
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The announcement also includes information like the date of last modification and the contact who last modified the announcement.
Note: In the Announcements section in Ticket Center, the text will appear as normal text in the preview; the rich text will not be visible.