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Reports are used extensively to analyze performance, draw trends, and predict behavior that is based on the past performance. ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) enables you to access reports that are based on the needs of your organization. Reports can be related to Tickets, Configuration Management, Knowledge Management, and Service Feedback. You can access reports, generate reports, and assign permissions to different support groups and roles to access reports. Based on permissions, the logged in Self-Service user can see various reports. |
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Follow these steps:
- Navigate to REPORTS, SERVICE DESK, REPORTS> SERVICE DESK> Standard Reports, and click a report from the list.
- Specify the required report parameters such as Start Date, End Date, Ticket Type, Format, and click Show.
Note: If the date range exceeds the limit you have specified, you are asked to auto schedule the report. The report is then sent to you though an email. The Report Parameters differ based on Report Type.
Schedule Standard Reports
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Follow these steps:
- Navigate to REPORTS, SERVICE DESK, Standard REPORTS> SERVICE DESK> Standard Reports, and click a report from the list.
- Click Action, and click Schedule Report.
- Specify the required information such as Email Report details, the Report Type, the frequency of report generation, and click Save.
You can modify the schedule of a report.
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