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Automation Center is only available in the CSM ISM Service Management edition. This feature is not available in the CSM ISM Service Desk edition. |
The Process Designer provides a graphical interface for creating process workflows. A process workflow allows you to configure ticket behavior. Based on the conditions applied a process is automatically applied for ticket routing, ticket actions, and interaction with external applications. You can automate tasks in a process flow by adding automation steps to the process. For more information about how to use automation steps in a process flow, see Use Automation Steps.
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