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| Info |
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Configuration Items (CIs) are only available in CSM ISM Service Management Edition. This feature is not available in the CSM ISM Service Desk edition. |
Create and Manage Configuration Items
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A service organization has many configurable devices and software applications. Each of these items is treated as a Configuration Item (CI) and has specific problems and solutions. ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) maintains a detailed database of all the CI data. The analyst requires some additional information such as the install location and the date of service to process a ticket. The issue resolution is faster if the additional information fields automatically appear when the user selects a CI. For more information, see Create and Manage Configuration Item Attribute Templates. |
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