Page Comparison

This section covers the following topics:

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Follow these steps:

1. Log in to the CSM Intelligent Service Management as an Asset Manager or an Administrator.
2. Navigate to WORKSPACES> ASSET MANAGEMENT> Asset Center, and click Search.
3. To refine the search results use Search Within options. For example, if you are looking for an asset then select the asset box.
4. Enter the search term.
   A list of search result is displayed.

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Follow these steps:

1. Log in to CSM Intelligent Service Management as an Asset Manager.
2. Navigate to WORKSPACES> ASSET MANAGEMENT> Asset Center and select the Asset for which you want to view the activity history.
3. Click the drop-down button from the list view and click Edit Asset in a New Tab.
4. Click the Activity History section to view the Activity History list.
   Note: Alternatively, you can also scroll down to the Activity History list.

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• • Update State: Updates the State of the assets.
  • Update Model: Updates the Model that is associated with the asset.
  • Update Organization: Updates the Organization/Location of the asset.
  • Update Owner: Updates the Owner of the asset.
  • Update BYOD: Updated the Bring Your Own Device flag for the asset.
  • Create CIs for Assets: Creates CIs from an asset.
  • Make Active: Makes an asset active.
  • Make Inactive: Makes an asset inactive.
  • Delete: Deletes the asset from the application repository. 

Create Assets

CSM Intelligent Service Management lets you create assets that are based on models. This capability lets you describe products that you own or plan to acquire. For example, you define Dell Inspiron 15 as a model and your enterprise purchased ten computers of the same model. You can then define ten asset records that are based on the model to describe each computer. 

Follow these steps:

1. Log in to the application as an Asset Manager.
2. Click WORKSPACES> ASSET MANAGEMENT> Assets Center and click New Asset.
3. Specify the following details under the Asset Information section:
   Name
   Specify the name of the asset. For example, Dell E6470.
   Host Name
   Specify the host name of the asset. For example, Jonsmith123.
   Asset Tag
   Specify the asset tag of the asset.
   Serial Number
   Specify the serial number that the manufacturer of the asset provides. For example, SerialNo432156.
   

   MAC Address
   Specify the MAC address of the asset.
   IPV4 Address
   Specify the IPV4 address for the asset.
   Operating System
   Specify the operating system installed on the asset. 
   Purchase Order Number
   Specify the purchase order number that the inventory manager provides. For example, 332456.
   Warranty Expiry Date 
   Specify the warranty expiry of the date of the asset. 

   Status
   Specify the lifecycle status of an asset and indicates the availability of the asset. For example, Shipped.
4. Specify the BYOD.
5. Select the Asset Type. For example, Cloud, Physical or Virtual.  

6. Search for an appropriate Model from the list of the available models and associate the model with the asset.
   Note: The categorization value is populated automatically when you select the model.

7. Search for an appropriate Organization from the list of the available organizations and associate the organization with the asset.

8. Search for an appropriate Vendor from the list of the available vendors and associate the vendor with the asset.

9. Search for and select an Owner from the list of the available owners and associate the owner with the asset.

10. Click Save.

Note: You can now navigate to the CI item's detail page from the associated asset 's details screen.

Update Asset Attributes

CSM Intelligent Service Management lets you update information for an existing asset. For example, after you create an asset you can update the attributes for the asset and can save the changes.

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Manage Asset Relationships

CSM Intelligent Service Management lets you create and manage critical relationships between assets, configuration items, and tickets. Maintaining such relationships help to ensure that all open issues are handled appropriately, which minimizes human intervention in these actions.

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Follow these steps:

1. Log in to CSM Intelligent Service Management as an Asset Manager.
2. Navigate to WORKSPACES> SERVICE DESK> TICKET CENTER> Tickets.
3. Select a ticket, click the drop-down list, and select Edit Ticket In New Tab.
4. Scroll down to the Relate Asset/CIs section and click Relate Asset/CIs, on the Ticket Information tab.
5. Click the Relate Asset/CIs button.
6. Select the Asset or CI, to which you want to relate this ticket, on the Search Asset/CIs pop-up.
7. Click Relate and then click Save on the ticket information tab.
8. Click the Asset tab to view the list of assets that are related to a particular ticket.
9. Click the CIs tab to view the list of CIs related to a particular ticket.
   Note: You can also relate an asset to ticket while creating a ticket. 

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Configuration Item(CIs) and Assets are implemented as different objects in the repository. However, there are situations where both objects manage the same entity. For example, a server running exchange. As an administrator, you can manually create a link between assets and CIs, from the Configuration Management workspace.

In the CSM Intelligent Service Management solution, CIs represent the systems and information critical to your business. As an administrator you create CIs, for the resources that you want to control using the change management system. For example, if you want to add memory to an exchange server, use the change management process to schedule change for that server. This action ensures that the effected parties are notified. Asset and CIs can be related as follows:

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