...
| Excerpt |
|---|
This article describes the reporting features available in ServiceAide Cloud Serviceaide Intelligent Service Management (CSM) for Self-Service users. Read this article to understand how to generate and manage your reports. |
...
| Table of Contents |
|---|
Overview of Reports
CSM Intelligent Service Management provides a suite of reports to monitor the tickets that are created in your organization. You can use the reports to know about the ticket status, top reported issues, most frequent requesters, and so on.
...