This article describes the features and configuration for the integration with Bomgar Remote Support.

Overview

Analysts and end users can launch a Bomgar Remote Support session from a ticket in Cloud Service Management. This allows interaction through secure chat and screen sharing between analysts and end users. This integration helps reduce time to resolution and improve customer satisfaction.

...

The configuration from the Bomgar portal side is now complete.

Cloud Service Management Portal Integration Setup

Step 1

Login as an Administrator in Cloud Service Management and navigate to MENU > MANAGE > TOOLS.

Step 2

In the search bar on the Tools workspace search for “Integrations”

Step 3

Select Bomgar from the list of integrations. Provide the following values for the integration:

1. domainURL: This will be the URL of the bomgar portal e.g. https://<DEMOORG>.bombar.com

2. OAuthToken: The value of this field will can be obtained from Step 4 of BOMGAR Portal Integration.
   The OAuthToken value is combination of OAuth Client ID and OAuth Client Secret to be provided together separated by a colon(:) for example: 

   Code Block
   title Example
   OAuth Client ID:OAuth Client Secret b8696ab9d2asfdasfasfdasdfasdfasf:asdfqrasdfqasdfSDEDSfsd2134SDSsds

   
   

Step 4

Once done you can make this integration active by clicking on the active slider on the top and test the integration with “Test Integration” Button.