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When you are properly logged into the Bomgar representative console, an email notification will be sent to the Requester of the ticket with a link to open a secure chat session directly with the agent.
Step 3
<NEED details on what is in the email and what the Bomgar client looks like>The email sent to the requester of the ticket will have the subject "Request for BOMGAR session" and will have a URL to download the BOMGAR Client. By clicking on the URL an executable will be download based on your operating system.
Once download completes click on the executable. Once bomar client is ready the requester will be directly linked on remote with the same agent who sent the mail for remote support.
Step 4
Once the session completes, the details of the Bomgar session will be stored in the activity history of the ticket as worklog update. This includes links to the chat session and a video recording of the screen sharing session.
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