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The email sent to the requester of the ticket will have the subject "Request for BOMGAR session" and will have a URL to download the BOMGAR Bomgar Client.
By clicking on the URL an executable will be download based on your the requester's operating system.
Once the download completes, the requester needs to click on the executable to complete the installation.
Once bomar the Bomgar client is ready, the requester will be directly linked on remote with to the same agent who sent triggered the mail for remote supportrequest for the session from the ticket.
Step 4
Once the session completes, the details of the Bomgar session will be stored in the activity history of the ticket as worklog update. This includes links to the chat session and a video recording of the screen sharing session.
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