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Click the Business Hours tab and then click Add Schedule to add a business hour schedule.
Note: If you do not specify the business hours for the group, by default the group availability is considered as 24 X 7. Any business hours must be on the same day (i.e, before 11:59 PM). In any particular case, if the business hour schedule is going to the next day (i.e, After 12:00 AM), it is advised to schedule it separately on the following day. For example, If the business schedule is between 7 PM to 7 AM, then the schedule must be in two parts. First schedule will be from 7 PM to 11:59 PM. The second schedule will be from 12:00 AM to 7 AM. Defining group business hours provides information about the group availability for SLA monitoring. Therefore, if a group is available only for specific time, defining business hours would help. You can configure groups with a schedule where all contacts have the same work schedule. You can associate multiple schedules with a group. For example, you could have one schedule to be applied only for holidays or a schedule to exclude holidays. You can have one schedule for a specific part of the week; and one for another (like weekdays and weekends). Applying the schedules is used only to indicate the availability of a group.- Select the Holiday List for attaching a holiday list to the group.
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