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The following slice configuration parameters control features and functionality for Self-Service Users (SSU). These parameters are grouped under the Parameter Category Self-Service in the Manage Slice Configuration form. |
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Title | Description |
Parameter Name | SSU_MANDATORY_REQUEST_FIELD_LIST |
Parameter Description | This parameter specifies the fields on SSU Requests that are validated as required fields on the Submit action. You can choose multiple fields from the options available to be marked as Required fields. |
| Default value | Name, Details |
Mandatory value | These are the parameter values that can be selected to make as mandatory fields while creating a ticket, for the SSU. Name, Phone No, Email Address, Details, Type (CCTI), Urgency, Priority, Attachments, Configuration Item |
Valid value | Checkbox Options |
Impact Area | SSU Request creation and submit |
Appears on Interface | SSU |
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Title | Description |
Parameter Name | DISABLE_SLA_INFO_FOR_SSU |
Parameter Description | This parameter determines if Service Level Activity (SLA) information is available to self-service users. Defaults to a value of "No" meaning SLA information is available to Self-Service Users in Service Center When value set to "Yes", SLA information is hidden from Self-Service Users in Service Center |
Default value | No |
Impact Area | SLA information for SSU |
Appears on Interface | SSU |