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As an administrator, you can configure role-based views to customize the ticket and CI forms for different roles. You can control the visibility of the ticket and CI sections and fields for a role. You can use this feature for the following purposes:
- Set the fields as read-only or as edit for a particular role.
Note: As an administrator you can set the required fields read-only after creating a ticket, for an analyst. The analyst can use the Service Catalog to create a ticket, if required. - Create and assign role-based views to different roles.
- Modify a field label and provide translations in the supported languages.
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