| Table of Contents |
|---|
...
What will not be considered as an automated workflow transaction:
- Automation workflows executed on a Staging (non-production) Luma environment.
Luma Usage Alerts
...
When Auto-refill is Enabled:
When Auto-refill option is enabled, usage alerts are sent to the technical and billing contacts via email at various stages, specifically when the usage of transaction approaches to 75%, 85%, and 95%. Alert is also sent when the contract approaches its due date. These are common for Automated transactions and Conversation Transactions.
If the tenant enables the automatic refill of the transactions, refill is done automatically at 95% of utilization of the existing transactions usage. If auto
When Auto-refill is not Enabled:
If Auto-refill option is not enabled, customer is required to contact the Serviceaide support or sales to refill Luma transactions.
...
- Select the From date. By default, a period of 30 days is displayed in the calendar. A maximum of three months (90 days) can be specified to download the transaction history.
- Select the To date.
- Click Download
The file will be downloaded in .csv format as shown below:
The following columns are displayed.:
Transaction ID: The unique identifier of the transaction.
Transaction Date & Time: The date and time when the transaction occurred.
Bot Name: The name of the Bot where the transaction occurred.
Associated Skill Name: The skill associated to the transaction such as FAQ, View Ticket, and Add Worklog.
Transaction Type : Indicates the type of transaction that occurred either a Automated Workflow transaction or a Conversation transaction. This relates to the transaction licenses.
Fulfillment Type: The type of fulfillment that was used on the Skill associated with the transaction. This could be Automation Workflow, Web Services, Text, Email, Pre-Conversation Action, or FAQ.
Fulfillment Details: Fulfillment details includes the Automation workflow name, Web services connector and operation, Text ( and No need of Text response with actual output), Email-Template Name ( and for custom templates have "Email" only), or Pre-conversation action.
User Name: The username of the user chatting with the Luma bot that initiated this transaction.
Role: Role of the user who initiated the transaction.
Channel: The chat channel used to initiate this transaction. For example, MS Teams, Skype for Business, Web Widget, Slack and so on.
...