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An Artifact is the source of information and is the basic building block of Luma Knowledge. It can be a document, web source, multimedia file, or any other content that contains information deemed important for knowledge sharing within the organization or to the external world. The information available in the artifacts is processed by the system to generate Knowledge Artifacts. Below are the phases of Artifact life cycle in Luma Knowledge:
Candidate Artifact: These are written articles, documents, publications, frequently asked questions (FAQ’s), service definitions, manuals, etc. or knowledge held in the minds of subject matter experts that are used to build knowledge in Luma Knowledge.
Knowledge Artifact: Processed artifact decomposed into FAQs, Attributes, enhanced with metadata and Approved for distribution
Retired Artifact: An Artifact that is no longer in use or searched by users.
Knowledge Curation
Curation is the process that builds Knowledge Artifacts. The process involves :
Creating an artifact
Processing the information to generate Questions and Answers it may address (FAQs)
Determine metadata
Information Review
Publishing to make it available for End Users
Knowledge Sharing
Another essential fundamental element of Luma Knowledge is Knowledge Sharing. It is referred to as the system's ability to Share and Exchange the available Knowledge with Users and interface systems. Luma Knowledge allows searching, accessing, and sharing Knowledge via Search Widget and APIs. It enhances user experience by understanding the request context and identifies the best response for the user’s request from the available Knowledge artifacts repository. The knowledge search consists of the following steps:
Parsing the inquiry and Normalizes terms to understand the user's intent.
Perform an ontology search in Luma Knowledge databases
Determine and return the best response
Knowledge Improvement
Luma Knowledge aims at improving the effectiveness and efficiency of the organization’s Knowledge available in the system from time to time. It includes updating the existing knowledge, Reviewing and Publishing the content, and augmenting the existing information.
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