Page Comparison

This article contains the following topics:

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Follow these steps:    

1. Navigate to WORKSPACES, WORKSPACES> Ticket Center.
2. Open a ticket, click Actions, and select Assign to Individual, Assign to Group, or as required.

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Follow these steps:

1. Navigate to WORKSPACES, Ticket WORKSPACES> Ticket Center.
2. Open a ticket, click Actions, and select either Reassign to Individual or Reassign to Group, as required. If you want to reassign the ticket to an individual within your group, you can select Reassign in My Group.

Reassign Ticket to Previous Owner

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Follow these steps:

1. Navigate to WORKSPACES, WORKSPACES> Ticket Center.
2. Open a ticket, click Actions, and select either Reassign to Last Assigned Individual or Reassign to Last Assigned Group.

An administrator can enable special functions with the same names. Reassign to Last Assigned Individual or Reassign to Last Assigned Group actions are available when an administrator enables them.

Notifications

Based on how your Intelligent Service Management (ISM) Administrator has configured your instance, email notifications will be sent out when tickets are assigned to an Individual or Group.