Page Comparison

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Serviceaide Intelligent Service Management provides the following ways to control user access:

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LicenseTypes LicenseTypes

Manage Access through Licenses

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• Fixed License - This license allows you to access the normal Agent/Administrator interface of the application. With a fixed license, you can access the full suite of features available in the application. The Application Administrator controls the features and functionality available to a fixed license by assigning permissions.
  • A fixed license is tied down to a specific individual.
  • Fixed licenses are ideal if you need access to the application always.
• Self-Service User License - This license allows you to access the Self-Service User Interface of the application. As a Self-Service User, you would typically have limited interaction with the application. You would use features such as:

  • Logging own requests

  • Viewing status of requests logged

  • Searching for information that is stored within the application

  • Viewing information that has been published for you.

• Floater License - This license allows you to access the normal Agent/Administrator interface of the application. With a floater license, you can access the full suite of features available in the application. The Application Administrator controls the features and functionality available to a floater license by assigning permissions.
  • A floater license is not tied down to one specific user. This license is applied as a concurrent user license. Typically, there would be more number of users than the number of floater licenses purchased. A floater license allows a fixed number of users to log in to the application at any given time.
  • Only as many users can access the application at a time as the number of floater licenses.
    Self-Service License is also like Floater Licenses. This license too allows as many users to access the application, at a time, as the number of Self-Service licenses. However, unlike with Self-Service License, users with floater license get access to the main application interface.
    Note: Floater license is available only for the users who have migrated to CA Cloud Intelligent Service Management from Nimsoft Service Desk.
• Web-Services License - Use this license when you want to configure a web-services client to interact with CA Cloud Intelligent Service Management. The web-services client can be used to invoke supported functions in the application.

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