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You cannot delete an attachment after you have uploaded it. You cannot edit an attachment after it is uploaded into a ticket. Editing include modifying the Name and Description of the attachment.

Once related, you can double-click on an existing attachment to download the individual attachment or you can click on Download All Attachments button to download all the related attachments in a zip file.

Search for Tickets

You can filter the Tickets list by status and age of the tickets.

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