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Configuration Items (CIs) are only available in ISM Service Management Edition. This feature is not available in the ISM Service Desk edition. |
Create and Manage Configuration Items
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For example, while submitting a ticket related to a printer issue, the user selects a particular printer as related CI. You can view the detailed specifications, such as custom fields and values by accessing the details from the CI database. For more information, see Creating and Managing Configuration Items.
Create and Manage Configuration Item Attribute Templates
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