This article contains the following topics:
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- Navigate to WORKSPACES> Ticket Center.
- Open a ticket, click Actions, and select either Reassign to Individual or Reassign to Group, as required. If you want to reassign the ticket to an individual within your group, you can select Reassign in My Group.
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Tickets cannot be assigned to a user marked as Group Viewer for the Assignee group. |
Reassign Ticket to Previous Owner
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An administrator can enable special functions with the same names. Reassign to Last Assigned Individual or Reassign to Last Assigned Group actions are available when an administrator enables them.
Notifications
Based on how your Intelligent Service Management (ISM) Administrator has configured your instance, email notifications will be sent out when tickets are assigned to an Individual or Group.
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| Group Viewer does not receive any ticket notification, however can view all tickets assigned to the group. |